Frequently Asked Questions

This is where you can register for class, view enrollment, edit personal information, edit billing information, make payments, schedule make ups, email instructors, etc. You can find the log in page to the portal on the upper right hand corner of our website.

Your account has most likely been moved to our lead file due to enrollment inactivity. You need to email info@allaroundgymnasticsacademy.com and we can restore your account.

Easy access to all parent portal features and all the information from our website on the app! Join a group specific to the class your child is in to receive notifications. Preschool (parent and tot, 3 year old and 4-5 year old); Progressive (5.5-8 year old, 9-14 year old, Tumbling); Pre-Team (Xcel Bronze and Xcel Silver); Team (Levels 3-9 and Xcel Gold-Diamond)

We have an annual class session that runs from the end of August to the end of May. We typically begin registration for this in mid-July. Our Summer classes run from June through about the third week of August. We typically begin registration for this in mid-April. You can register at any time of the year so long as there is available space in the class.

No. In our experience we have found that attending one class does not give an accurate impression on the child. We recommend registering for class and if it’s not a good fit you can drop the class. View the "How do I drop a class?" question below to learn more.

You need to email us at info@allaroundgymnasticsacademy.com in order to drop a class. You must send the email by the 20th of the month in order to be dropped for the following month. We will send a reminder email around the 15th of every month. Dropping a class is not an available feature on the portal.

Our classes are based on age and our online system has age parameters set. If your child doesn’t meet these requirements, but will soon, email us at info@allaroundgymnasticsacademy.com and we can add your child to the class, provided there is space. We can also add them to a waitlist if needed. There is no good one answer to every situation so it’s best to contact us via email at info@allaroundgymnasticsacademy.com with your specific situation. If you are looking to register for an upcoming session please email us before registration begins.

No. Class enrollment ends on the session end date and does not carry over into the next session. You need to register for the new session to continue your enrollment.

If the enrollment and waitlist button aren’t available options this means the class and the waitlist are full. Keep checking back for open spaces!

While your enrollment continues throughout the session (annual or summer) you are billed once per month. If you are not enrolled, you do not get billed. You are billed for the current month of enrollment.

No. You have already made payment for the month, you will not be charged twice.

Yes. While all customers are required to be registered for autopay you can pay before your autopay date through the portal or by cash or check made out to AAGA. You can drop payments in the class payment box at the front desk if office staff is unavailable.

All customers must pay the annual membership fee in September. This is when our “school year” begins. We prorate the fee throughout the year for those families who enrolled later.

No. Our online system requires credit card/bank information and requires you to select an autopay date. You will not be charged until your autopay date. You will be notified via email if you need to go on to the portal to make payment. We do not ask for payment upon registration.

Yes. Once we process the registration you will receive a welcome email which will let you know your tuition has been adjusted and will ask you to log on to the portal to make payment if your selected autopay date has passed. We will prorate tuition or mark an eligible make up for our scheduled closings as well.

We do move students off the waitlist into class often, but there is no way for us to predict when that will happen for a specific person on the waitlist.

When a student drops the class or changes classes (like moving onto team!) we work our way through the waitlist to fill the open space. You will receive an email which you need to reply to within 24 hours. You will always receive a reply back from us, if you don’t hear back from us soon send an additional email. If we don't hear back from you via email in the 24 hour time frame your child will be removed from the waitlist.

Yes! You can register for as many waitlist spots and class spots as you want.

No. Online registration does require credit card information but you are not being charged and will not be charged unless you get enrolled in a class.

One absence per month is eligible for a make up class. You will schedule make up classes through the portal. Make ups expire 30 days after the absence.

1. Log in to your parent portal through the app or our website 2. Click on the 3 line menu icon on the upper right and scroll down to absences and make ups 3. You will see a table with listed absences and make up eligibility along with the make up expiration date.* 4. Click schedule make up 5. Scroll through the options and click the select button for the class day and time you'd like to schedule. ** 6. Click Submit. *Note 1: Pay no attention to the "spots left" box, this applies to the spots for registration, not make up availability. **Note 2: If the class day and time you want is not listed, it is not available for a make up. Note 3: You can cancel the scheduled make up by following the same steps as above.

We prefer a leotard, but form fitting play clothes are also appropriate. If wearing a t-shirt and shorts, the t-shirt must remain tucked in.

Hair needs to be tied back.

No jewelry or socks.

No two-piece (bare-midriff) outfits are allowed.

We also ask that 5.5-8 year old and 9-14 year old participants do not wear leotards with a skirt, as this can pose a safety issue on bars and while spotting.

If the class is too easy speak to the instructor and we'll make sure to challenge your child a little more! You may want to consider attending our team try outs!

If the class feels too hard speak to the instructor and we can make sure to give your child a little more instruction or modification during the class. If it's a preschool age student we can always move them to the younger age group if space is available.

Whenever you have a question regarding your child's progress, or class structure it's best to speak with the instructor directly first.

Yes. We have a viewing balcony upstairs where you can see your child participate in class. We ask that you do not communicate with your child over the railing. If you are unable to walk up the stairs you can watch from our pro shop window.

No. We do not allow baby carriers on the floor or allow a parent to have an infant strapped to their body while participating in class. We also do not allow older siblings on the floor during the parent and tot class. Only active participants are allowed in the gym.

Yes, our staff does private lessons. Lessons are scheduled with the individual staff member and not through the office or parent portal. The best way to get a lesson scheduled is by speaking with the instructor directly. If you don't know an instructor you can email info@allaroundgymnasticsacademy.com and we'll put your information on our lesson request sheet. We cannot guarantee an instructor will be available for private lessons.

Typically private lessons are $20 for a 30 minute lesson. Our staff is allowed to set their own price so prices may vary from instructor to instructor. Lesson fees are paid directly to the instructor and not the gym.

No. We do not offer birthday parties.

We hold team try outs every year in March or April. Anyone is welcome to attend whether your a student at AAGA or not. Try outs are offered for those who will be 5 in December and older. We evaluate students on skills of varying difficulty on Vault, Bars, Beam and Floor. We also evaluate strength and flexibility. Your child would be placed in the appropriate competitive level based on their skill evaluations. Check our special events page for more information.

All questions regarding Kid's Night Out need to be directed to the AAGA Booster club at aagaboosters@gmail.com. Keep checking our special events page for additional information.

Open gyms are held on Mondays 8:00-9:00 pm, Wednesdays 8:30-9:30 pm, and Sundays 1:00-3:00 pm. All participants must be a minimum of 6 years old. If you are not enrolled in class, you will need a parent to fill out an online waiver. A link to this waiver can be found on our home page and on the open gym post on the special events page. Check our calendar page for closures.